Visiting a foodbank

“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”

We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.

Meeting your needs

Your foodbank voucher will be exchanged for three days of emergency food, including fresh fruit and vegetables, eggs and bread. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.

Preparing your food

Whilst your food parcel is being prepared, a volunteer will be able to offer you refreshments and a listening ear, in our welcoming café environment. You can make your own selection from the fresh produce available and your food parcel will be packed into supermarket carrier bags. If you prefer to bring your own bags those can be used instead.

Practical guidance and support

Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis. A Citizens Advice representative is also available in all our centres for a brief initial consultation regarding addtional support and advice with benefits, financial challenges and a range of other support such as job hunting etc.

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