On this page:
Cost of living support
- Help for households is a government website with useful information about managing the current cost of living crisis.
- Connect to Support Hampshire website contains lots of information around managing the current cost of living including money worry support.
- Connect 4 Communities is a website containing information on local projects. Their programme aims to support those most in need with significantly rising living costs, particularly families with children and pensioners who would otherwise struggle with energy, food and water bills.
- Hampshire County Council – Hitting The Cold Spots provide help for people struggling to keep their homes warm through the colder months. Visit the website or call 0800 804 8601.
- LEAP is a free energy and money saving service for those who are in, or at risk of falling into, fuel poverty. Visit their website for eligibility or contact them via their online chat service or calling 0800 060 7567.
Debt and money management support
Christians Against Poverty (CAP UK) offer debt counselling and guidance on managing your money. No debt is too big or too small. Call to register for a local representative to contact you on 0800 328 0006 or visit their website for more information.
Money Lifeline are a Basingstoke charity offering free, independent advice on money and how to handle debt based at the Sarum Hill Centre. Contact them through their website, by phone 01256 351026 or text 07954 040961.
Step Change provide free, independent advice on money, debt stress and how to handle debt. Offering help online as well as by phone on 0800 138 111.
Stop Loan Sharks investigate and prosecute illegal money lenders and provide support for borrowers in the UK. Visit their website for information about what a loan shark is and how to report a loan shark. Access support by starting a live chat via the website or contact 07860 022116.
National Debt Line are a webchat and phoneline advice service on debt, arrears, bills, debt solutions, bailiffs and help with court action on debt. They also have an online budgeting tool, fact sheets and example letters. Call 0808 808 4000.
Domestic abuse
Women’s Aid are available to be contacted if you are worried about someone finding out you are looking at domestic abuse information. Visit their website to use their live chat, send an email, view their safety guide or use their online forum.
Stop Domestic Abuse provide help in Hampshire for those affected by domestic abuse. Visit their website or call 0330 0533 630 to contact for support.
Families
The Safe provide support for the family – free baby equip, pregnancy options, groups inc toddler, bereaved parents & Dad’s hub. Find out details on their website or call 01256 460100.
Home-Start provide free emotional and practical support for families with children 5 and under. Visit their website or call 01256 325793.
Healthy Start offer support for those who are eligible to buy certain food and milk with their healthy start card. Visit their website for more information or call their phone line 0300 330 7010.
Spotlight UK provide free and low-cost activities for young people in Basingstoke and surrounding areas, helping them increase confidence and self-esteem. Visit their website, call on 07804 880072 or email admin@spotlightuk.org.
Housing
- Basingstoke and Deane Borough Council – Housing and Homelessness service. Call 01256 844844 or check out their website and search for Homelessness for more information on the types of services they can offer.
- Shelter offer advice around housing, evictions, and homelessness. Use the free helpline 0808 800 4444 or webchat if you have nowhere to sleep, might be homeless soon or you could be at risk of harm. The website has lots of housing advice for a quick answer, want to find out your housing rights, or to find out your next steps.
- The Camrose Centre give free support (inc hot meals) for anyone who is experiencing homelessness and anyone who is vulnerably housed (at risk of losing their home) in Basingstoke. Call 01256 320877 or visit their website.
Low income and benefits
Citizens Advice offer information about benefits, debt, energy costs, housing and many other areas. You can contact your local branch by telephone or fill in the online enquiry form via their website and they will contact you. They also offer a drop-in services.
For Basingstoke visit www.cabasingstoke.org.uk or call 0808 278 7829.
For Tadley visit www.catadley.org or call 0808 278 7987.
Turn2us are a national charity supporting people in financial need gain access to welfare benefits, charitable grants and other financial help. Find out more on their website.
Mental health
Andover Mind support mental health and wellbeing and run Basingstoke Wellbeing Centre on Vyne Road, RG21 5NL. Call 01264 332297 / 01256 476572 or email wellbeingbasingstoke@andovermind.org.uk.
Safe Haven is run by Andover Mind and provides emotional and practical help to individuals over 18 experiencing mental health crises within calm, safe & confidential surroundings. Open 6pm – 10pm 365 days per year, you can come in person at 3 Vyne Road, Basingstoke, RG21 5NL, use their virtual service via the website or call 0300 303 5772.
Talking Therapies (italk) – A psychological therapy service. Self refer using their website, calling 023 8038 3920 or via email info@italk.org.uk.
Refugees and asylum seekers
- Migrant Help protect people affected by displacement and exploitation, helping them to thrive and recover from their trauma. Visit their website or call their free asylum helpline on 0808 8010 503.
- The Salvation Army support adult victims of modern slavery. Find out more online or call their confidential referral helpline on 0800 808 3733.
- Infoline run by Refugee Council The national service works with refugees who are experiencing, or at risk of, crisis and destitution. Visit their website or call 0808 196 7272.
Substance misuse
Inclusion Jacobs House is a Substance Misuse Service supporting those 25 and over affected by drugs and alcohol in Hampshire. Call 0300 124 0103.
Catch 22 provide free and confidential advice for young people up to 25 in Hampshire for substance misuse support. Call 0800 599 9591 or email 247hants@catch-22.org.uk.
Other useful organisations
All Yours offer support for those facing period poverty. If you need period products whilst you are in Festival Place, Basingstoke you can pop into any of the following stores to collect a discreet bag of products, just tell them you want to collect a package for Sam, no questions asked:
Festival Place Customer Lounge
Apricot Clothing
Body Shop
Lush
Pret
New Look
Basingstoke Discovery Centre.
Follow All Yours on Facebook: www.facebook.com/allyoursmonthly.
The Community Furniture Project Basingstoke sells a wide range of donated furniture, electrical and household items including chairs, sofas, tables, beds, fridges, washing machines, bric-a-brac and more. Open to everyone, from 9am – 5pm, Monday to Saturday.
Basingstoke Community Wardrobe aims are to reduce waste, reuse, and keep clothing affordable. You can swap clothes or make a small donation or payment. The Community Wardrobe is open at The Roger Morris Centre, Eastrop Way, Basingstoke, RG21 4QE Mondays to Fridays, 10am-12pm with occasional rummage sales and additional sessions at other times.
HDCUK Community Shop and Dog/Cat food bank (Helping Dogs and Cats UK) are a non-profit animal rescue based in Basingstoke with a pet food bank. call 01256 593373 or visit their website to access their service.