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Get Help

How to get help

If you need help from our foodbank here are a few simple steps to follow.

1. CONTACT any of our 90+ partnering agencies…

…who can assess your situation, offer help, and refer you to receive our emergency packs of food & toiletries, which will cover at least three days of meals.

Here are some agencies you can contact –

Citizen’s Advice Basingstoke Helpline:  0808 2787829

Citizen’s Advice Tadley Helpline:  0808 2787987 or 0118 981 7567

Vivid Tenancy Support:  0800 652 0898 (ext 5)

Sovereign Tenancy Support: 0300 500 0926 (ext 5)

Christians Against Poverty (Debt Support): 0800 328 0006

and many more including…

Hampshire Adults, Children & Family Social Work Teams

Family Support Hub

Parent/Student Support workers in schools & colleges,

Health Visitors

All Housing Associations

Homeless support

Addiction support


2. The Agency will email us a food voucher for you

You will be asked for some details including the names of any adults and the ages of any children receiving the food parcel.  Once we receive your e-voucher from the agency we process it and give you a call to confirm your food can be collected from any of our 7 foodbank centres.


3. Your Food Parcel can be collected from our Local Centres

You can turn up at any of our centres and your processed voucher will be available for the centre volunteers to access on our system for you to redeem.


If you have any further questions our FAQ’s page may help, or feel free to give us a call.

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