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Online Signposting

Unsure where to turn? Here is a list of services, agencies, charities and community groups who offer support in and around Basingstoke.

 

Categories:

🟢 Low Income and Benefits
🟢 Debt and Money Management Support
🟢 Cost of Living Support
🟢 Fuel and Energy Bills
🟢 Mental Health
🟢 Domestic Abuse
🟢 Housing
🟢 Help for Families
🟢 Refugees and Asylum Seekers
🟢 Other Useful Organisations

 

 

Low Income and Benefits

 

Citizens Advice offers information about benefits, debt, energy costs, housing and many other areas. You can contact your local branch by telephone or fill in the online enquiry form via their website and they will contact you. They also offer a drop-in service every Monday, 9.30am – 12.30pm and 1pm – 2.30pm at Oakridge Hall for All, Forsythia Walk, Basingstoke, RG21 5RL – no appointment necessary.
0808 2 78 78 29 – Basingstoke
0808 2 78 79 87 – Tadley
www.basingstokeandtadleycab.org.uk

 

Turn2us are a national charity supporting people in financial need gain access to welfare benefits, charitable grants and other financial help by supporting online, via phone and face to face. Their free, confidential and independent helpline is available 9am – 5pm, Mon – Fri.
0808 802 2000 – Free, confidential and independent helpline
www.turn2us.org.uk

 

 

Debt And Money Management Support

 

Christians Against Poverty (CAP UK) offer debt counselling and guidance on managing your money. No debt is too big or too small. Call to register for a local representative to contact you or visit their website for more information.
0800 328 0006 – open Mondays – Thursdays 9.30am – 5pm and Fridays 9.30am – 3.30pm.
www.capuk.org

 

Money Lifeline are a Basingstoke charity offering free, independent advice on money and how to handle debt based at the Sarum Hill Centre.  Contact them through their website, or by phone or text:
01256 351026 or 07954 040961
www.moneylifeline.org

 

Step Change provide free, independent advice on money, debt stress and how to handle debt.  Offering help online, 24 hours a day, 7 days a week, as well as by phone:
0800 138 1111 – Monday – Friday 8am – 8pm and Saturday 9am – 2pm
www.stepchange.org

 

Stop Loan Sharks investigate and prosecute illegal money lenders and provide support for borrowers in the UK. Access support by calling or starting a live chat via the website website (available Mon – Fri 9am – 5pm). You can also text the lender’s details to 07860 022116. The website also contains helpful information about what a loan shark is and how you can report a loan shark. This is done in strictest confidence and can be done anonymously if you wish.
0300 555 2222 – 24/7 confidential hotline
www.stoploansharks.co.uk
Email: [email protected]

 

National Debt Line are a webchat and phoneline advice service on debt, arrears, bills, debt solutions, bailiffs and help with court action on debt. They also have an online budgeting tool, fact sheets and example letters.
0808 808 4000 – Mon to Fri 9am – 8pm, Sat 9.30am – 1pm
www.nationaldebtline.org

 

 

Cost Of Living Support

 

Help for households is a government website with useful information about managing the current cost of living crisis.
https://helpforhouseholds.campaign.gov.uk

 

Connect to Support Hampshire website contains lots of information around managing the current cost of living including money worry support. See the website for further details.
www.connecttosupporthampshire.org.uk

 

Connect 4 Communities is a website containing information on local projects. Their programme aims to support those most in need with significantly rising living costs, particularly families with children and pensioners who would otherwise struggle with energy, food and water bills.
https://www.hants.gov.uk/socialcareandhealth/childrenandfamilies/connectforcommunities

 

Hampshire County Council – Hitting The Cold Spots Provide help for people struggling to keep their homes warm through the colder months.
0800 804 8601 – Monday to Friday 9am – 5pm
www.hants.gov.uk – search for ‘cold spots’ (see section 2 for more info)

 

Fuel And Energy Bills

 

Your Energy Supplier may offer schemes offering support.  Citizens Advice list major suppliers and where to start with schemes of support:
energysupplyadvice

 

LEAP are a free service that helps people keep warm and reduce their energy bills without costing them any money. The website has lots of other helpful information and links to organisations, tips, and support.
0800 060 7567 – Monday to Friday 9am – 5.30pm
www.applyforleap.org.uk

 

British Gas Energy Trust can offer help even if you are not a British Gas customer. For self-guided online support, the Bounce Back checklist can connect you with help:
https://britishgasenergytrust.org.uk/bounceback-checklist/

and then click on Help for you, Bounce back checklist.
For grants to help with fuel bill debt:
https://britishgasenergytrust.org.uk/grants -available/

 

Disability Energy Support is for households where someone is disabled, offering help with energy and water.
0808 800 3333 – Mon to Fri 9am – 6pm, Sat to Sun 10am – 6pm.
Textphone – dial 18001 then 0808 800 3333
https://www.scope.org.uk/disability-energy-support/

 

Water UK will help you identify who your water supplier is so you know who to contact
https://www.water.org.uk/  – click on ‘find your supplier’.

 

South East Water – help managing water bills.
0800 952 4000 Mon – Fri, 8am – 7pm
https://www.southeastwater.co.uk/

 

Thames Water – help if you’re struggling to pay your bills.
0800 009 3652 (select option 1) – Monday to Friday, 8am – 5pm. Or
0800 980 8800 – Mon to Fri, 8am – 8pm. Sat, 8am – 6pm
www.thameswater.co.uk

 

Southern Water – help managing water bills.
0800 027 0363 – Mon – Fri, 9am – 5pm. This number is only for enquiries relating to anyone who is struggling to pay their bills.
www.southernwater.co.uk

 

 

Mental Health

 

Andover Mind offer support for mental health and wellbeing.
01264 332297
www.andovermind.org.uk

 

Basingstoke Wellbeing centre is run by Andover mind and offer support and wellbeing courses.  Based at 3 Vyne Road, RG21 5NL.
01256 476572
Email: [email protected]

 

Safe Haven is run by Andover mind and provides emotional and practical help to individuals over 18 experiencing mental health crises within calm, safe & confidential surroundings. You can come in person to the Safe Haven at 3 Vyne Road, Basingstoke, RG21 5NL or virtually.  Open 6pm – 10pm 365 days per year.
0300 303 5772
https://www.andovermind.org.uk/services/north-and-mid-hampshire-safe-haven/

 

italk, Hampshire’s NHS talking therapy service offering wellbeing, support and treatment.
02380 383920
www.italk.org.uk

 

Inclusion Jacobs House is Basingstoke’s Substance Misuse Service, supporting those affected by drugs and alcohol in Hampshire. 24/7, 24 hour helpline.
0300 124 0103 for those 25 and over.
0845 459 9405 for those 24 and under.
www.inclusionhants.org

 

 

Domestic Abuse

 

Women’s Aid are available to be contacted if you are worried about someone finding out you are looking at domestic abuse information. Visit their website to use their live chat, send an email, view their safety guide or use their online forum.
https://www.womensaid.org.uk/

 

Stop Domestic Abuse provide help in Hampshire for those affected by domestic abuse.
0330 0533 630
www.stopdomesticabuse.uk

 

 

Housing

 

Basingstoke and Deane Borough Council – Housing services – Homelessness service Mon to Fri 8.30am – 4.30pm. Check out their website https://www.basingstoke.gov.uk/  and search for Homelessness for more information on the types of services they can offer.
01256 844844

 

Shelter offer advice around housing, evictions, and homelessness. Use the free helpline or webchat if you have nowhere to sleep, might be homeless soon or you could be at risk of harm. The website has lots of housing advice for a quick answer, want to find out your housing rights, or to find out your next steps.
0808 800 4444 – Mon to Fri 8am – 8pm, weekends and bank holidays 9am – 5pm
www.shelter.org.uk

 

The Camrose Centre give free support (inc hot meals) for anyone who is experiencing homelessness and anyone who is vulnerably housed (at risk of losing their home) in Basingstoke. Open Tuesdays and Thursdays between 10am and 2pm for breakfast and a hot lunch. Run a ‘brunchtime’ session on Fridays between 10am and 12.30pm (for those who are homeless only). Sunday lunchtime session 12pm to 3pm.
01256 320877
www.thecamrosecentre.org

 

 

Help For Families

 

The Safe – support for the family – free baby equip, pregnancy options, groups inc toddler, bereaved parents & Dad’s hub.
01256 460100 or 07973 738861      
www.the-safe.org.uk

 

Home-Start – Free emotional and practical support for families with children 5 and under.
01256 325793
www.homestart-nwhampshire.org.uk

 

Healthy Start – help, for those who are eligible, to buy certain food and milk with our healthy start card. See our website for more details.
Phone lines are open Monday to Friday 8am – 6pm.
0300 330 7010 – call to ask questions about healthy start, request an interpreter.
0300 330 2090 – call to activate your card, get your PIN, hear your balance.
www.healthystart.nhs.uk

 

Spotlight UK – we provide free and low-cost activities for young people in Basingstoke and surrounding areas, helping them increase confidence and self-esteem.
01256 242330
www.spotlightuk.org
Email: [email protected]

 

Refugees And Asylum Seekers

 

Migrant Help – We exist to protect people affected by displacement and exploitation, helping them to thrive and recover from their trauma.
0808 8010 503 – Free asylum helpline open 24 hours a day, all year round.
www.migranthelpuk.org

 

The Salvation Army – support for adult victims of modern slavery.
0800 808 3733 – available 24/7 – confidential referral helpline
www.salvationarmy.org.uk/modern-slavery 

 

Infoline run by Refugee Council – The Infoline is an England-wide signposting, information and casework service. The service works with people who are experiencing, or at risk of, crisis and destitution.
0808 196 7272 – Mondays and Thursdays only, 9.30am – 12.30pm
www.refugeecouncil.org.uk

 

Other Useful Organisations

 

All Yours – support for those facing period poverty. If you need period products whilst you are in Festival Place, Basingstoke you can pop into any of the following stores to collect a discreet bag of products, just tell them you want to collect a package for Sam, no questions asked: The Festival Place Customer Lounge, Apricot Clothing, The Body Shop, Lush, New Look, Basingstoke Discovery Centre.
www.allyoursbox.co.uk
www.facebook.com/allyoursmonthly

 

The Community Furniture Project Basingstoke Open to the whole community. The furniture project sells a wide range of donated furniture, electrical and household items including chairs, sofas, tables, beds, fridges, washing machines, bric-a-brac and more. Open to everyone, from 9am – 5pm, Monday to Saturday (closed for lunch on Saturdays 12.30 – 1pm).
01256 320700
www.n-c-r-c.org

 

Basingstoke Community Wardrobe  aims are to reduce waste, reuse, and keep clothing affordable. Located at The Roger Morris Centre, Eastrop Way, Basingstoke, RG21 4QE. The Community Wardrobe is open Mondays to Fridays, 10am – 12pm with occasional rummage sales and additional sessions at other times. You can swap clothes or make a small donation or payment. Find out more on their facebook page.
01256 410605
www.viables.org.uk

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